New enhancements have been introduced to Rentec Direct’s mobile-friendly maintenance management system, providing landlords and property managers with customized messaging options via work orders. These enhancements offer landlords and property managers another tool to personalize their Rentec Direct experience tailored to their unique maintenance management needs.
Clear and prompt communication about maintenance and repair issues plays a crucial role in completing maintenance quickly and easing concerns. Good communication in property maintenance assures tenants that their concerns are a priority and property owners that maintenance and repairs are being addressed promptly to mitigate damages while fostering trust and transparency.
Rentec Direct recognizes the importance of clear communication regarding property maintenance and equips each landlord and property manager with the tools to communicate directly with tenants, vendors, and owners through each work order. This direct communication prompts quick exchanges with vendors, promptly addresses tenant concerns, and reassures property owners that maintenance and repairs are handled swiftly and efficiently.
Work Order Messaging
Rentec Direct’s work order messaging feature conveniently streamlines communications directly from work orders. You can email and text tenants, vendors, and owners, while viewing a work order in your software, allowing you to attach details and files.
New Work Order Messaging Enhancements Include:
- Attach a copy of the work order to each email
- Previously a copy of the work order was automatically attached to emails sent to vendors. This new enhancement allows you to include a copy of the work order in emails to tenants and owners as well.
- Additionally, you can simply remove the work order from emails to vendors by unchecking the Attach Work Order box.
- Simplified File Selection
- Easily choose the specific files you want to attach to your work order emails.
- When selecting a file to attach to a work order email message, check the Work Order box to view only files associated with the work order. Uncheck the box to select from all files.
- New Owner Message Templates
- Access new customizable templates for messaging owners
- This new enhancement provides customizable message templates for owners, with the same easy formatting options, ensuring accurate information and saving you time. You can now use customizable templates for owners, vendors, and tenants.
- Include private and/or shared notes
- A new dropdown next to the Attach Work Order box reveals selectors to include work order notes in the message.
- A new dropdown next to the Attach Work Order box reveals selectors to include work order notes in the message.
- Preview Work Order Report option
- Easily review your work order report before emailing.
- A new Preview Work Order Report button allows you to review the report, including notes you’ve selected before sending, allowing you to make any necessary changes to relay your intended message.
These enhancements provide a more flexible, robust maintenance management messaging system. This flexibility ensures that everything you would like to include in a message can be selected from one centralized location.
How it Works
Each work order created in your Rentec Direct account offers the option of sending messages via email or sms text. These new enhancements expand the possibilities of sharing information via email, giving you more control over your communication process.
You can quickly access each work order’s email (and text) message options.
In your Rentec Direct account:
- Click on Properties
- Click on Work Orders
- Double-click on the Work Order
- Click on Message
- Hover over the Vendor, Tenant, or Owner and select email
- Template – Messages will default as a template with work order information, or you can choose to enter a message manually
✨ A new Owner Template will be available - Click on Choose Files
✨ A new option to select from files only, work order related, or all files - ✨Click on Attach Work Order (will be available for all emails)
- ✨Click on the Attach Work Order dropdown to select one or all of the following
- Shared Notes, Private Notes, and/or Preview Work Order Report
- Make any necessary changes
- Click on Send Message
Learn more about how to Send Emails and Texts from Work Orders
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Suggest a Feature
Our goal is always to make your tasks as a landlord or property manager simpler, quicker, and more efficient. One of the ways we accomplish this is by reviewing valuable feedback and input from our awesome clients. If there is anything you would like to see added to enhance your Rentec Direct experience, please send your ideas and suggestions to success@rentecdirect.com and help us shape the future of Rentec Direct.
About Rentec Direct
Rentec Direct is an award-winning property management software serving landlords and property managers across the United States. Features include online rent payments, tenant and owner portals, one of the industry’s largest vacancy listing syndication networks, full property, tenant, and owner accounting, 1099-MISC reporting, and more. Rentec Direct was recognized as Real Estate Company of the Year in the 2024 American Business Awards®, and was named the Most Customer Friendly Companies of the Year in the 2024 Best in Biz Awards, has been named to the Inc. 5000 List of Fastest-Growing Private Companies for eight years in a row. www.rentecdirect.com
