Communicating with owners directly through work orders, via the integrated text and emailing options, within Rentec Direct’s software will foster strong communication and strengthen the bond between property managers and owners, assuring owners their investment is in good hands.

At Rentec Direct, we recognize the challenges of maintaining clear communication while managing various responsibilities. We also understand that effective and timely communication between property managers and owners is crucial when mitigating potential damages.

Major enhancements have recently been made to Rentec Direct’s work order features to ensure all Rentec Direct clients have a robust maintenance management system. These enhancements include streamlined communication by email and text messaging to vendors and tenants directly from work orders, among other valuable tools. 

Instantly Communicate About Work Orders and Maintenance Requests

Thanks to your valuable feedback, we’ve made the recent enhancement even better by including streamlined communication with property owners. You can now connect with vendors, tenants, and owners via text messaging or email directly through work orders within your Rentec Direct software. 

These convenient communication options allow for prompt notifications of new maintenance requests and facilitate open communication throughout the duration of the work order. Additionally, owners can track the status of work orders in their Owner Portal, creating transparency between you and the owners and fostering trust and rapport while keeping them informed.

Curious about all recent enhancements to work orders?

Learn more: New Work Order Enhancements Streamline Communication

Maintenance Management Communications

In the dynamic landscape of property management, adopting streamlined communication processes in maintenance management ensures transparency, helps property managers improve operational efficiency, and builds strong relationships with property owners, vendors, and tenants. 

Some of the benefits of emailing and sending text messaging notifications through Rentec Direct work orders include:

  • Improve Communication
    • Quick acknowledgment of work orders received demonstrates to tenants
      • That their concerns are being taken seriously
      • Can prevent tenants from feeling ignored or frustrated
    • Prompt notification to owners
      • Allows them to prioritize repairs
      • Prevent minor issues from developing into costly problems
    • Quick contact with vendors
      • Ensures assessment and repairs are addressed promptly
      • Mitigates damages
      • Assures tenants and owners that repairs will happen quickly
  • Organized Documentation
    • All communications conducted through the work order are automatically preserved.
    • Eliminate scattered emails, texts, photos, and notes by storing all communications in one organized place.
  • Builds Relationships
    • Good communication can help maintain landlord-tenant relationships
    • Good landlord-tenant relationships can lead to better tenant satisfaction and tenant retention
    • Owners trusting their investments are being well managed with improved tenant retention can improve owner-manager relationships

Text or Email Property Owners Through Work Orders

All Rentec Direct PM clients can now text or email vendors, tenants, and property owners from work orders.

Here’s How to Text or Email Property Owners Directly from Work Orders

In your Rentec Direct account:

  1. Access Work Orders
    1. On your Summary page, click on Open Work Orders or
    2. Click on Properties, then click on Work Orders
  2. Double-click on the Work Order
  3. Click on Message
  4. Hover over the Owner and click on the email or text icon
  5. Send Using will default to the selected method and can be changed if you choose
  6. Template –
    1. Use the dropdown to select a template or select None to enter a custom message
  7. From – This information will default from the Maintenance Manager assigned to the property
  8. To will default to the email or number the message is being sent to
  9. Enter a Subject that will be easy to identify (like Maintenance Request or Work Order)
  10. Attachments can be added by clicking on Upload Files or Choose Files
  11. The Message will default from your selected tem,plate or enter your message here
  12. Click on Send Message

Final Thoughts

Our goal is always to make your tasks as a landlord or property manager simpler, quicker, and more efficient. One of the ways we accomplish this is by listening to you and your feature requests. If there is anything you would like to see added to enhance your Rentec Direct experience, please send your ideas and suggestions to success@rentecdirect.com

About Rentec Direct

Rentec Direct is an award-winning property management software serving landlords and property managers across the United States. Features include online rent payments, tenant and owner portals, one of the industry’s largest vacancy listing syndication networks, full property, tenant, and owner accounting, 1099-MISC reporting and more. Rentec Direct was recognized as Real Estate Company of the Year in the 2024 American Business Awards®, and was named the Most Customer Friendly Companies of the Year in the 2023 Best in Biz Awards, has been named to the Inc. 5000 List of Fastest-Growing Private Companies for seven years in a row. www.rentecdirect.com