A new update from Rentec Direct will help you identify why a tenant might have missed an important email message from you by displaying a failure to deliver email notice in your message history.
One of the many useful features in your Rentec Direct account includes the in-app messaging tools that allow you to streamline communication with your tenants, owners, and vendors. If these messages do not get delivered to their intended recipient, discovering why can help improve future communication.
Tenant Emails and Messaging Features in Rentec Direct
You can send automated reminders to your tenants or create custom, one-time messages, all of which are stored in your Rentec Direct account for reference.
Tenant automated email notifications include:
- Overdue Emails will email your tenant once per week when their account is overdue.
- Recurring Charge Emails will email your tenant any time an automatic recurring charge is posted to their ledger, such as their rent charge.
- Charge Emails will email your tenant any time a new manual charge is posted to their ledger.
- Payment Emails will email your tenant upon any payment or credit posted to their account, such as an online rent payment or a rental concession.
- Work Order Emails will email your tenant when work orders viewable by the tenant are completed.
Tenant Email Failure Notices
If the email address for your tenant is incorrect the email will not deliver and the email server generates a failure to deliver notification. Additionally, if someone marks an email as spam, any future messages sent from that email address will not get delivered to the recipient.
Rentec Direct has added the function to display these failure to deliver email notices in your property management software. This function allows you to troubleshoot what happened if a tenant says they did not receive an emailed message. The solution might be as simple as fixing a misspelled email address.
Continue reading to learn how to view these failure to deliver email notices in the message history in your Rentec Direct account.
View Message History with Tenants (including failure to deliver notices)
In your Rentec Direct account:
- Click Tenants
- Right-click on the tenant’s name and click Send Message
- Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver.
Message History with Owners and Vendors
This feature works for all in app messaging, including tenants, owners, and vendors.
View Message History with Owners (including failure to deliver notices)
In your Rentec Direct account:
- Click Owners
- Right-click on the owner’s name and click Send Message
- Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver.
View Message History with Vendors (including failure to deliver notices)
In your Rentec Direct account:
- Click Settings
- Under People, click Vendors and Payees
- Right-click on the vendor’s name and click Send Message
- Failed email notices are displayed in red. Click on the failed email notice and see details about why the message failed to deliver.
Failure Due to Spam
If the failure to deliver notice indicates that the recipient marked an email as spam, they will not be able to receive email messages from you for 90 days. There is no way to change this timeline, you must wait 90 days until the spam label is removed and you can email that address again.
Product Updates and Feature Enhancements for Rentec Direct
This product update is the result of valuable feedback and input from our awesome clients. If there is a new feature or a software enhancement you would love to see added to Rentec Direct, let us know at success@rentecdirect.com. We love hearing from our clients and value your suggestions.
About Rentec Direct
Rentec Direct is an award-winning property management software serving landlords and property managers across the United States. Features include online rent payments, tenant and owner portals, one of the industry’s largest vacancy listing syndication networks, full property, tenant, and owner accounting, 1099-MISC reporting and more. Rentec Direct was recognized as Real Estate Company of the Year in the 2022 American Business Awards®, and was named the Most Customer Friendly Companies of the Year in the 2022 Best in Biz Awards, has been named to the Inc. 5000 List of Fastest-Growing Private Companies for six years in a row.
