Customer Service at Rentec Direct
What is customer service?
Your needs matter and Rentec Direct always strives to exceed your expectations by providing the best customer experience, with great customer service and valuable software. Whether you are looking to switch to a new property management software, need help getting your account set up, or have a question about how to manage a task in your program, you’ll always find the support you need. Your US-based customer service team is available by phone, email, chat, and video call, whichever method you need, we're happy to help using your preferred contact method.
Award-Winning Customer Service
Year after year, Rentec Direct continues to receive accolades for its dedication to customer service. These awards are an honor within the industry and serve as a testament to our unique dedication to service over sales. Rentec Direct is one of the only property management software providers consistently earning recognition for its customer service, including Customer Service Department of the Year from the American Business Awards annually since 2018.
How We Provide Award-Winning Customer Service
The moment you activate your Rentec Direct account, you will receive one-on-one support to help you get started and set up your account quickly and accurately.
We are here for our clients and will work with you to maintain a personal connection and provide you with the service you want and the solutions you need.
We want your rental management experience to be as positive as possible and will work with you to ensure that your software helps your business operate efficiently and effectively.
You decide the best way to access support from your customer service team. Phone, email, chat, or screen share are all available options to get the service you want. You’ll also find training videos and step-by-step help guides if you prefer to work through tasks on your own.
No matter the issue, Rentec Direct will work with you to find a solution. We love helping people and want you to know we are in this together.
Everyone on the Rentec Direct customer service team completes weekly product training to always ensure a working knowledge of features, integrations, and upcoming product releases to provide you with the best service possible.
Customer Service at Rentec Direct
Out of the dozens of property management software applications on the market, we are proud that Rentec Direct offers the best customer service in the industry. This claim is backed by customer service awards and hundreds of reviews and testimonials.
Rentec Direct customer service includes access to US-based live support by phone, email, video meeting, and chat. Everyone you speak with at Rentec Direct works out of our office in Oregon.
Every Rentec Direct client and user can access the customer service team regardless of subscription level. We believe every user should be able to get the help they want and need through whichever channel works best for them. A comparison of customer service options against our competitors show email-only support or advanced support options only available to higher tiers of service.
Here’s how Rentec Direct customer service stands out:
- First-touch service
- Property management experience and training
- Ongoing product training
- One-on-one account setup assistance (aka free onboarding for every account)
First-touch service
Every member of the Rentec Direct Client Success Team has extensive product knowledge and can provide any type of product assistance. Whether you are a new client getting set up or want to learn about integrated features, you can be confident what whoever answers the phone can assist you.
Property management experience and training
We know the value of connecting with our clients and understanding their job duties and responsibilities, which is why every member of Rentec Direct’s customer service team has completed property management training and comes from a background in property management, real estate, accounting, and/or the financial industry. To further add to your support teams’ expertise, Rentec Direct’s customer service department routinely completes property management and customer service training.
Ongoing product trainings
Rentec Direct conducts company-wide product demonstrations and trainings on features, integrations, and new releases, weekly. By investing in ongoing product trainings, the customer service team continues to further their product knowledge so they can provide the best support possible to you.
One-on-one account setup assistance (aka free onboarding for every account)
Get your account set up quickly and accurately from the very start with your own product advisor who will work with you for free account setup assistance and onboarding. While other companies may charge a premium for onboarding or only provide it to higher-tier customers, Rentec Direct offers free onboarding to every client.
Customer service awards for Rentec Direct
Rentec Direct is honored to receive recognition for continuing to provide the best customer service in property management software year after year.
INC 5000 Fastest-Growing Private Companies in America
American Business Awards Stevie Awards
Best in Biz Awards
100 Best Companies to Work for in Oregon
Grants Pass Chamber of Commerce Business Excellence Award
SOREDI Ingenuity Award
International Business Awards Stevie Awards
Entrepreneur 360
AWARDS & ACCOLADES
Our outstanding customer service guarantee!
Ready to get started?
When you choose Rentec Direct for your real estate management software, you will be getting a state-of-the-art system with all the tools needed to manage your business.
Suite of Products
Rentec Pro | Software for Landlords
Private landlords and apartment complexes.
Learn more about Rentec Pro
Rentec PM | Software for Property Managers
For property managers who need trust accounting.
Learn more about Rentec PM
Tenant Screening
Instantly order credit, criminal, and eviction reports on tenants.
Learn more about tenant screening